Bush Away
Last updated August 2026
You are booking with Bush Away, a South African business. Telephone +27600131610. Email info@trendstec.com. All prices on this site are in South African Rand (ZAR) and include VAT where it applies.
The booking system and this website are provided to Bush Away by Trendstec. Your booking and your stay are with Bush Away.
Trendstec provides software to businesses — clinics, lodges, game farms and similar — so they can take bookings, answer their phones and message their customers.
When you book a stay here, your booking contract is with us. We take the payment, we set the cancellation terms, and we are the ones you deal with if something goes wrong with the booking. We then pay the property to provide your accommodation.
The property provides the accommodation itself — the room, the service and everything about your stay once you arrive — and is responsible for it. If a stay is not what was described, tell us and we will take it up with them.
A booking request is not a confirmed booking. It becomes confirmed when it is accepted and paid for. Until then the dates may still be taken by somebody else.
You will be given a booking reference by text and email. Quote it whenever you contact the property.
You can pay by card or by bank transfer. Card payments are processed by Paystack — your card details are entered on Paystack's own secure page and we never see or store your card number. For a transfer we give you our account details and a reference.
Payment is made to us, not to the property. We collect the full amount, deduct our marketplace commission, and pay the property their share. This is how we can confirm your booking the moment your money clears rather than waiting on the property to tell us.
The full amount is payable when you book, and there is nothing to settle on arrival. The exact amount is shown before you pay and repeated in your confirmation. Your dates are held for a limited time while payment is outstanding — the payment page shows you how long — and are released automatically after that.
For a bank transfer you must use the reference we give you. It is how we match your money to your booking. A payment that arrives without it cannot be matched and your dates may be released while it sits unidentified.
You pay for the stay in full when you book, and there is nothing to settle on arrival. That is not the same as the money being unreturnable, and the two are deliberately kept apart below.
If you cancel more than 14 days before arrival, we keep a quarter of the stay and return the rest. That quarter is a cancellation charge, not a penalty: from the moment you book, the property takes those dates off the market and turns other guests away, and close to the date that loss cannot be recovered. It is disclosed here, and again before you pay, and it is the basis on which the price is offered.
Inside 14 days the full amount is treated as the cancellation charge, because at that range the dates realistically cannot be filled again.
If the property cancels on you: you get everything back, in full, without needing to ask — the cancellation charge above applies only when the cancellation is yours.
Refunds go back the way they came — to the card you paid with, or to the account you transferred from — and take 5 to 10 working days to appear. To request one, email info@trendstec.com.
Nothing here removes any right you have under the Consumer Protection Act. If you believe a charge is unreasonable in your circumstances, say so and we will look at it.
Accommodation providers are required by South African law to record who stays with them. Bring your ID or passport. This is done in person at the property — you are never asked to send identity documents to us or upload them to this site, and you should be suspicious of anyone claiming otherwise in our name.
Booking confirmations, payment links and reminders are sent because you made a booking. They are not marketing and cannot be switched off while a booking is live.
Marketing messages are only sent with consent, and every one carries a way out — reply STOP to a text, or use the unsubscribe link in an email. We act on it immediately and across every channel.
Calls to a business using our system may be answered by an automated assistant and may be recorded, so the business can check what was agreed. Recordings belong to that business. Ask them, or us, if you want a call deleted.
Do not use this service to make fraudulent bookings, to abuse staff or the automated assistant, or to send unlawful content through it. We may suspend access where that happens.
We provide the software with reasonable care but cannot promise it is never unavailable. Where something goes wrong on our side, our liability is limited to the fees paid for the service. Nothing here limits liability for death, personal injury or fraud, which South African law does not permit us to exclude.
Contact Bush Awayat info@trendstec.com, or telephone +27600131610. We answer within 5 working days. These terms are governed by South African law, and nothing in them affects your rights under the Consumer Protection Act.
We may update these terms. The date at the top shows when they last changed, and the terms that apply to your booking are the ones in force when you made it.