Questions, answered.

Search by place and dates, choose a lodge and a room, and pay. Only rooms that are genuinely free for your dates are shown, because every lodge’s calendar is live.

As soon as your payment clears. A request that has not been paid is not yet a booking, and the dates may still be taken by somebody else.

You get a booking reference by text and by email. Quote it whenever you contact us or the lodge.

With Bush Away. We take the payment, confirm the booking and pay the lodge to host you, so you have one place to deal with if anything changes.

Get in touch with your booking reference and we will see what the lodge can do. Changes depend on the lodge’s availability.

By card or by EFT. Card details are entered on a secure payment page — we never see or store your card number. For EFT we give you our account details and a reference.

No. The full amount is paid when you book, and the exact amount is shown before you pay and repeated in your confirmation. There is nothing to settle on arrival.

It is how we match your money to your booking. A payment without the reference cannot be matched, and your dates may be released while it sits unidentified.

For a limited time, shown on the payment page. After that they are released automatically so other guests can book them.

More than 14 days before arrival, you get three quarters of the stay back. Inside 14 days the full amount is the cancellation charge, because the dates realistically cannot be filled again.

You get everything back, in full, without having to ask.

Refunds go back the way they came — to your card or the account you paid from — and take 5 to 10 working days to appear.

Email bookings@bushaway.net with your booking reference.

Yes. South African law requires accommodation providers to record who stays with them, so bring your ID or passport. This is done in person at the lodge.

The lodge provides the accommodation and everything about the stay once you arrive. If something is not as described, tell us and we will take it up with them.

Start on the List your lodge page. You add your rooms, prices and photos, and manage your own calendar.

We collect the guest’s payment, keep our commission and pay the lodge its share. The full terms for lodges are on the lodge terms page.